Appliance support is not a standalone service and is not guaranteed. Where appropriate, support may be explored as part of a wider assessment of a household’s situation.
How appliance support is considered
• Appliance support is looked at after understanding a household’s energy use, costs, and circumstances.
• It is used to address specific issues, such as inefficient or unsafe appliances that are contributing to high energy costs or health and safety concerns.
• Decisions are based on professional judgement and available support routes at the time of the visit.
Types of support that may be explored
Depending on circumstances and availability, this may include:
• Support with essential white goods where a household does not have safe or functional appliances
• Advice on replacing inefficient appliances with more energy-efficient alternatives
• Referrals to grant-funded or charitable support schemes, where applicable
Not every visit results in appliance support, and outcomes can vary between households.
Setting expectations
• Specific appliance models cannot be guaranteed
• Availability depends on local provision and eligibility at the time
• Appliance support is one part of wider energy advice, not the focus of every visit