Energy use and bills
• Advice on understanding energy bills and identifying areas for cost savings.
• Support with reviewing tariffs and understanding whether a different tariff may be suitable.
• Help understanding smart meter data or, where appropriate, support with applying for a smart meter.
• Assistance contacting energy suppliers regarding meter readings, payment plans, or billing concerns.
Heating and hot water
• Assessment of heating performance, including identifying heat loss (using thermal imaging in winter where available).
• Advice on optimising boiler controls and heating systems.
• Guidance on potential support routes for boiler repairs, replacements, or heating upgrades, where available and appropriate.
Home comfort and efficiency
• Identifying the causes of condensation, damp, and mould, with practical advice on reducing these issues.
• Checks on existing loft and cavity wall insulation and signposting to further support where applicable.
• Recommendations for simple energy-saving measures such as LED lighting, radiator foil, draught exclusion, and smart plugs.
Health, safety, and wellbeing
• Referrals to income maximisation services or trust funds where households are struggling with arrears.
• Support accessing safety measures such as smoke detectors and links to council services for property-related issues.
• Personalised advice based on the household’s circumstances, recognising that not every visit leads to the same outcomes.