These case studies show how independent energy advice works in practice.
They’re included to illustrate the range of situations, the depth of assessment, and the type of outcomes that can follow when support is appropriate.
They are not guarantees of support or outcomes. Each household’s circumstances are different.
Context
Stephen lives alone in Manchester. Following cancer treatment and the loss of his wife, he was struggling with anxiety around energy bills and how to manage his home efficiently.
The challenge
Stephen’s energy costs had risen sharply. He felt unsure about tariffs, heating controls, and whether he was using energy efficiently. The stress of not understanding his bills was affecting his confidence and wellbeing.
What support looked like
During the visit, time was taken to understand Stephen’s situation in full. Support focused on explaining how his energy use worked, reviewing tariffs, setting up and understanding a smart meter, and helping him adjust heating controls so they matched how he actually lived in the home.
Rather than rushing into changes, advice focused on clarity and control — helping Stephen feel confident managing his energy day to day.
The difference it made
Stephen gained a clear understanding of his energy use and costs. His anxiety reduced, and he felt back in control of his home and bills, with practical steps he could manage independently.
Stephen’s words
“Before the visit I was just getting by. Now I feel back in control.”
Context
M.L is a 79-year-old resident living with COPD. At the time of referral, he had no working heating and was struggling to stay warm safely in his home.
The challenge
The lack of heating was affecting M.L’s health and comfort. He was vulnerable, anxious, and unsure where to turn. The situation required careful assessment and coordination, not just quick fixes.
What support looked like
An in-home assessment identified immediate risks and longer-term needs. Support involved coordinated referrals through LEAP and partner organisations, addressing heating, insulation, essential appliances, and home safety measures.
The process took time and involved follow-up, ensuring support was appropriate and delivered safely.
The difference it made
M.L’s home became warm, safe, and manageable. His health risks reduced, and he was able to live more comfortably and independently, with ongoing support in place.
M.L’s words
“Before the visit I was existing, not really living, i feel safe and warm. I don’t worry like I used to."
These case study examples are intentionally limited. They are included to provide context and reassurance, not to represent every outcome or form of support.